Boston Market

Multiple times my wife and I had gone to the Dover, DE Boston Market only to have them out of product. This time they didn't have chicken gravy. We didn't want beef gravy on our food when we were ordering chicken. The place was clean but they only had 2 people to take orders, assemble everything and handle checkout. We feel this restaurant is going downhill. We left without purchasing dinner.

I placed an order 8325775201353733 at restaurant number 639 in Dover, Delaware. Half the order was missing and the part I got of the order was inedible. The family sized meatloaf we ordered was black and charred on the outside and raw inside. The general manager was EXTREMELY rude and told me he did not believe the order was messed up and is refusing to issue a refund. He said he will always believe the manager that was on duty over the customer which is nuts. This is unacceptable. I need someone above him to look into this. I call the customer service number and it says you are not taking calls right now. I'd just like a refund for this order. This really shouldn't be this difficult. I have filed a complaint with the Better Business Bureau as well but with the people you hired as managers of this location it doesn't seem like you'd care about complaints there. Update STILL NO REFUND! I could not care less how you're going to "make my experience better next time". I want the refund from a week ago processed. This is the worst company I have ever seen as far as customer service.

This was the worst fast food experience I can honestly say I ever remember having. We were there an hour and 1/2 before closing time at 5:30 PM. They were out of chicken. Yes this is Boston market, known for their chicken, but they were out. They were out of half of the sides. We had a very large party, and after 3 people ordered chicken sandwiches they ran out of bread. They were also out of chicken potpie which was a favorite among the young people with us. When we finally did receive our food, most of it was cold. They forgot to give cornbread with the meals, and when we asked we got eye rolls. Besides all of that, the absolute worst thing was the employees. They were unprofessional and most definitely rude! I can't believe this place is still in business with all of the bad reviews. Employees who do not enjoy their job should not be allowed to work there. They were talking amongst themselves and ignoring customers. They were snappish with us when we asked questions, rolling their eyes and acting very impatient with us.They made absolutely no attempt to hide the fact that they were miserable and it was a very unpleasant experience for us. The sign on the door says you must wear a mask to enter. Some of our large party of 12 couldn't even come in because we couldn't scrounge enough masks together.. Once we got in however, no one was wearing a mask. Not even the employees. Not one of the employees behind the counter, including the cook, were wearing masks, gloves or hair nets! Serving food with no gloves is disgusting.. People with long black curly hair hanging in their face and no hair nets is disgusting! How in the world can this place pass any type of food/health inspection? This location should be shut down. Apparently no one cares because the reviews of this type of behavior from this location have been going on for over a year now. The same employees are still working here with the same rude attitudes and the same disgusting hygiene practices. The whole restaurant is filthy. The floors are sticky, the tables are sticky and the whole place is very dimly lit. I'm assuming that's because they don't want you to see how dirty it is or they want you to think they're closed when you look in from the outside. It would be best if everyone would just avoid this location as much as possible!!

This is the second time I visited this location and received cold food both times. The place was not busy, staff watching TV on their phone. Open unprofessional conversations happening. I never complain but this is ridiculous not to mention can not be able to pass a food safety inspection. Certain temperatures of food need to be at 135 and above. Needless to say we got ours Luke warm at best. Pot holes outside are a huge problem as well. If you are going to close, just close. Very sad and a waste of my money both times. I will not be back to the Dover Delaware location.