Dunkin'

I know the drive through gets absolutely crazy so I ordered and paid ahead on the app. The line took about 30 minutes which whatever, it's a drive through. What I cannot get over is the fact that when I got to the window I could see my drink already made (& paid for) just needed to be handed to me. I waited another ten minutes at the window, able to see my drink yet no one would come to the window to hand it to me. I finally got the drink and it wasn't even what I ordered. The sticker has the right order description, but the drink isn't right.

Oh gosh, I was so scared that this Dunkin would be the same as the old Cheney one. My major issue with Dunkin is how much ice is put in the drinks so I always ask for less ice so I don't take a couple sips and it's gone. The workers here are always nice, they're understaffed but they still do their best and it definitely shows! They always pay attention to my order and make it how I like it! Thanks guys!

I just so happened to be in the area while passing thru town and saw Dunkin and wanted to stop. Being from New England where Dunkin is the go-to coffee shop and not living in the east anymore I rarely get to enjoy Dunkin these days. This visit was rather disappointing. I ordered my iced coffee, had to correct the person taking the order twice as to what I'd asked for. I ordered my kids some doughnuts as well. When I get to the window to pay my coffee is wrong and they only gave my half of my doughnuts. I explain to the worker about the other doughnuts and he brushed it off and tried to have me just leave. I asked again for my other 2 doughnuts and just accepted that my coffee was not the way I'd ordered it. I was very dissatisfied with the service I received and how the gentleman working brushed me off when I presented him with my issue. I expect all locations to take their jobs seriously. I love Dunkin but definitely will not return to this location when back in town.

Today (6/4/221) I went to this location, on Free Doughnut Day, and ordered 50 munchkins and a coffee and my free doughnut. They forgot my free doughnut, gave me 25 munchkins, but the coffee was acceptable. I’m very unhappy as I frequent this location regularly and I didn’t receive my receipt either. I did however do a card purchase so I can prove what I was charged. I verified with the woman at the drive thru window as well that 50 munchkins is what she gave me but it wasn’t until I got to work that I saw she gave me only 25 and lied to me about it. Not going to go to this location again.

I have always ordered on the app ahead of time to make it easier and quicker for both the employees, myself and the customers behind me in line. It’s always worked so well. Today I submitted an online order and it allowed to submit right of way which was 630am. I submitted it and headed to the restaurant. I get there and cars ahead of me not being helped. After those cars just took off I noticed on the speaker that their new business hours do not start til 7 am. Which is fine but advertise that on your app/site so people are aware. I would not have left to get my donuts as early. Had I not already paid for them online I would have just went elsewhere. I also think the staff that were already in the building who knew people were out there could have done a better job addressing the time change as people pulled up. They seemed very uncaring which I think is very bad customer service I get the pandemic has affected a lot of businesses. But if you aren’t able to function well enough for good customer experience then advertise this. Or close temporarily.

Very saddened to hear the news of the former manager. I understand the difficult circumstances, but the new staff are completely disorganized and just don't seem to care. The past 5 times I have visited, my orders have all been completely wrong. I don't understand how they can messed it up that bad every single time. It's a shame, the former staff and management actually cared and were great. Can't say that's true anymore. Will now be taking my business elsewhere.