Graeter's Ice Cream

I went today to inquire about any Halloween cakes. After a little back and forth about what I was asking about and what I wanted, I was told I could get a cake made specially, I would just need to have the order in before noon. I stated that I wouldn’t need the cake until the 27th, but would like to place the order in advance. The manager was very hesitant stating that was two weeks away and I could change my mind-he reiterated several times that I could just place the order the day before. I finally was about to give up and just go somewhere else when I suppose he sensed I wasn’t happy. He began taking my order and when I showed him the picture of how I wanted it to look-he said he needed to get the other manager to help. When this other, older man came out, I showed him the picture and asked him if it was possible to get close to the colors. He said he could but got off on a tangent about how they could only do basic stuff and what I was asking for I wouldn’t get. He said I would just be disappointed. Him and the other manager started talking over each other-the first one saying they might be able to do something like that if I sent the picture to the bakers. In summary, the entire time it felt like they didn’t want my business, I was man-splained and told how I would feel about something by a complete stranger, and I walked away unhappy. There was nothing complicated about what I was asking. I will leave a picture for reference but all I wanted was an 8’ round cake with green colored frosting, some little frosting ghosts, orange frosting around the sides and a happy birthday message. If this is really to complicated for a bakery then it’s really not much of a bakery to begin with.

Such a warm and inviting little ice cream shop! Matthew waited on us and he was great! We tried 5 different flavors all were amazing. When in Newport, KY you must stop here! 1. Banana split 2. Raspberry chocolate chip 3. Mango sorbet 4. Chunky Chunky Hippo 5. Vienna Coffee They also have house made chocolates, cakes, and breads!

Love Graeters, but am pretty disappointed with this location lately. In the past month, everytime we have went to get milkshakes they are practically liquid. Like drinking a room temperature chocolate milk. Not only that but when asking for two scoops of ice cream, I end up getting the same amount as someone who asked for one. No consistency Update- went again and same situation both times. Apparently this location thinks milkshakes are just flavored milk because it has been liquid each time

Okay ice cream but Liam is the star attraction. His dedication to the scoop industry is second only to his knowledge of the buisness. I was blown back by his exquisite culinary decisions in "The Liam Special". Some say be is the Einstein of ice cream but I say he is the Ghandi. A peackeeper, a champion of human rights, and most importantly, an unending student of the craft. God Bless Graeters❤️