Starbucks - Newport Road

I am a regular at this Starbucks and have to say, the service from all of the staff is phenomenal. They're all so happy and welcoming that I'd now consider them friends more than staff. They make my hot and cold coffees perfectly and they've even helped support my disabled mother to the toilet when she couldn't get there on her own. Caitlin, Emily, Molly, Laila... (I can't possibly name you all!) But ALL of the girls are just lovely. Thank you ladies, for always being so inviting, friendly and happy. It's so nice to see a smiling face when ordering.

I visited the store last weekend and it was really busy inside I was served by a friendly member of staff and then I joined the queue of people waiting for their drinks. We were all told one of the coffee machines was broken and the girl Dal I think I read on her name badge was rushing through the drinks queue and apologising to each customer as she handed out the drinks. Waiting in a queue can be frustrating but it was clear to see she was trying to manage a stressful situation and some customer were being rude. More staff like her should be employed she is an asset to the business!

I visit the Newport Road store 5 days a week for my daily coffee and sometimes food too. I've always received nothing but the best service from all staff members there, particularly Georgia and Ffion, who go above and beyond. They are professional, very efficient, friendly and always engage in conversation. All staff at this store know my order off by heart, and do a fantastic job multitasking managing the drive thru customers, as well as promptly serving in store as well. The current team here are a credit to the Starbucks brand, and thoroughly deserve this recognition.

I attend each morning at 6am for my latte and to read my morning paper. All the ladies I see each morning in are so friendly and nice,which at that time of day is not easy!! I am an ex Costa customer of many years but their service became so bad on Newport Road that I converted to Starbucks which I have not regretted. Congratulations to Georgia and all the *girls* for making me feel welcome each morning! Martin Cleaver, Rumney, Cardiff

Thankyou Leyla for great service tonight! The shop was having issues with equipment which was clearly causing all sorts of problems. Despite this I've got to say Leyla had a brilliant, calm and friendly attitude going out of her way and being creative to sort out our order. You don't get much better than this for customer experience IMO!