Papa Johns Pizza

I called to place an order for delivery. After 6 phone calls and being told to wait on hold i was finally answered and no one could take my order. I wound up being incredibly inconvenienced and drove out of my way to this location. Only for the staff to be unprofessional and careless. The cashier was to busy listening to his ear pods to even answer the phone or help the other customers who walked in after i did. I waited another 10 minutes for my pizza, cheese bread, and chicken poppers to be made while standing in the store. Only reason I'm giving a 2 star is bc the manager finally took my order, had it made asap, and gave me 50% off. He was the only one who cared.

So at first i thought this was going to be a 1 star review LOL!!! But when a store goes above and beyond to make it right, credit is definitely due! Tonight i ordered a pizza for me and my 1 & 3 year olds. Cheese pizza stuffed crust. Basic. Cause my babies are picky and don’t like meat topping etc like pretty much every kid on the planet lol it arrived and i got it and brought it into the kitchen and opened the box. It was a meat lovers? Pizza i guess like 25 different types of meat lol and i knew my kids would never eat it. I did try and they literally picked it apart and my son threw it on the floor. So i called the store, manager Troy got me the new correct pizza probably within 23 minutes. Like as soon as it came out the oven, boxed and it was at my door. He could probably hear my kids yelling in the background cause it’s pizza night and they wanted pizza! So thank you so much to the driver for coming back super quick and getting my babies their cheese pizza and thanks to Troy for being a great manager and making it happen! You still have a long time Loyal Customer!! Thanks again -Aria

Apparently they do not wash their pitchers of Soda, my boyfriends cup ran out of ice and we were getting ready to leave so he took a quick drink out of the pitcher. One of the employees was watching us the whole time we were sitting down eating and seen him drink out of it and came over with a full blown attitude about drinking out of the pitcher saying they have to now throw it away because he drank out of it so in my assumption they do not wash the pitchers 🤢

Ordering over the phone is a nightmare because of their outsourced telephone service from India or wherever. it's annoying it's frustrating and I refuse to ever call again there. Then when you finally get to hear their specials they're big special that they're so proud to tell you about is there extra large cheese pizza for $19.99. Yes, 19.99 is there special . that's a horrible price and that's a horrible price for any kind of pizza especially their horrible pizza. and that's their special believe it or not?

Consistently good pizza. Nice staff/drivers. On a separate note, and Not a reflection of this location, but Papa John’s should not have migrated to the call center style ordering. The phone operators barely speak English and drag the ordering process out way too long. I think they hired the Dunkin Donuts peeps to answer their calls. Good luck.